Last Updated: June 25, 2026
Return Window
We accept return and exchange requests within 14 days after delivery. Requests submitted after this period may not be accepted.
Eligible Conditions
To be eligible for a return or exchange, items must be unused, in original condition, and returned in original packaging. Proof of purchase is required for all requests.
Non-Returnable Items
- Used, damaged, or altered items after delivery
- Items without original packaging
- Return or exchange requests submitted after the return window
- Items marked as final sale (if applicable)
Returns Due to Customer Reasons
If the return or exchange is due to customer reasons such as change of mind, incorrect order, or personal preference, the customer is responsible for return shipping costs.
Original shipping fees are non-refundable.
Returns Due to Product Issues
If the return or exchange is due to product issues such as damaged items, incorrect items received, or missing parts, we may offer a replacement or cover return shipping depending on the situation.
Exchanges
We accept exchanges for eligible items within the return window, subject to product availability.
Return Process & Address
To initiate a return or exchange, please contact our support team with your order number and product details. Once your request is approved, return instructions and the return address will be provided by our customer service team.
Refunds
After the returned item is received and inspected, refunds are typically processed within 5–7 business days. Processing time may vary depending on the payment provider and banking system.
Refund Failures or Delays
If a refund cannot be processed due to payment method issues, incorrect account information, or banking limitations, we will contact you to request updated details or provide an alternative resolution where applicable.
State Laws and Consumer Rights
Consumer protection laws may vary depending on your state of residence. In certain states, including California, additional consumer rights may apply under applicable regulations. Where required by law, those rights will be honored.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please contact us for assistance.
Contact Us
US Customer Service:
1270 Ave of the Americas, 7th Floor
New York, NY 10020, United States
Email: service@yumanaura.com