Shipping policy
Last Updated: August 03, 2026
Thank you for shopping at YumanAura. This Shipping Policy explains our order processing, shipping procedures, and related terms to ensure a transparent and smooth delivery experience.
Order Processing & Cutoff Time
For the purposes of this policy, "business days" refer to Monday through Friday, excluding U.S. federal public holidays.
All orders are processed within 1–3 business days after payment confirmation. Orders placed before 2:00 PM Eastern Time (ET) on business days are typically processed the same day. Orders placed after 2:00 PM ET, on weekends, or public holidays will be processed on the next business day.
Processing times may be extended to 3–5 business days during peak seasons (such as major holiday sales events) or periods of exceptionally high order volume.
Shipping Area
We currently ship only to the contiguous United States mainland (48 states).
We do not ship to:
● Alaska, Hawaii, and U.S. overseas territories
● P.O. Box addresses
● APO/FPO/DPO military addresses
● Any international destinations
Only orders shipping to eligible contiguous U.S. addresses will be accepted and fulfilled.
Shipping Rates
Shipping fees are automatically calculated at checkout, and apply exclusively to eligible contiguous U.S. delivery addresses:
● Orders with a pre-tax subtotal of $50.00 or more qualify for free standard shipping.
● Orders with a pre-tax subtotal below $50.00 are charged a flat standard shipping fee of **$8.99**.
No additional regional surcharges or hidden delivery fees apply.
Estimated Delivery Time
Standard shipping is fulfilled via major U.S. carriers including USPS, UPS, and FedEx, selected at our discretion based on destination and package characteristics.
Estimated transit time is 6–12 business days from the date of shipment, depending on your location and carrier operating conditions.
All delivery timeframes are estimates only and are not guaranteed. Actual delivery may vary due to carrier performance, severe weather, or other external factors beyond our reasonable control.
Address Changes and Incorrect Address
Before Shipment
If you need to update your shipping address after placing an order but before the order has been dispatched, please contact us immediately at service@yumanaura.com. We will make every effort to update the address if the order has not yet entered the shipping fulfillment process.
After Shipment
Once an order has been shipped, address modifications may not be possible. If an incorrect or undeliverable address was provided and the package is returned to us by the carrier, you may choose one of the following resolutions:
1. Provide a corrected valid delivery address and pay the applicable re-delivery shipping fee to have the order re-shipped;
2. Request a refund for the returned merchandise. Please note that the original shipping fee is non-refundable. Refunds will be processed within 5–7 business days after we receive and inspect the returned package.
Tracking Information
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a direct tracking link.
Please note that tracking information may take 24–48 hours to become fully active and updated in the carrier's system after the label is created.
Delays and Force Majeure
Delivery times may be impacted by public holidays, severe weather events, carrier service disruptions, or peak shipping periods. We are not liable for delays caused by events beyond our reasonable control. We will notify you of any known significant delays when possible.
If your order is significantly delayed beyond the estimated delivery window, or if a package is confirmed lost in transit by the carrier, please contact our customer service team promptly. We will assist with carrier investigations, and provide eligible resolutions including complimentary reshipment or a full refund for confirmed lost packages, subject to official carrier verification.
Sales Tax
Sales tax is automatically calculated and collected at checkout based on applicable U.S. state and local tax regulations. Tax rates vary by delivery location and are applied in accordance with current tax laws. All collected sales taxes are remitted to the appropriate tax authorities.
Contact Us
If you have any questions about this Shipping Policy, your order status, or delivery issues, please contact our customer service team:
Mailing Address
1270 Ave of the Americas, 7th Floor
New York, NY 10020, United States
Email: service@yumanaura.com
Phone: +1 332-278-5137
Thank you for your understanding and support.